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AI That Listens to 12,000 Calls in Minutes | Dominic Caminata & Boris Valkov | Lace AI

What if your call center could analyze 12,000 sales calls in just minutes and instantly reveal where revenue is being won—or lost?

In this powerful YouTube Short, Dominic Caminata sits down with Boris Valkov, CEO of Lace AI, to break down how advanced AI-driven conversation intelligence is transforming call center performance in the home improvement industry.

Boris explains how Lace AI listens to thousands of inbound and outbound calls, analyzes them at scale, and delivers priceless insights that help businesses:

Identify performance inefficiencies

Improve booking rates

Optimize sales conversations

Enhance human intelligence—not replace it

This is artificial intelligence built to empower people, giving sales leaders and call center managers real data to coach smarter, close more deals, and scale profitably.

If you operate a call center, manage inbound leads, or want better visibility into your sales conversations, this is a must-watch.

Key Takeaways from This Video

AI can analyze 12,000+ calls in minutes, something humans could never do manually

Call centers gain real, unbiased performance data

Leaders can coach with facts, not feelings

AI enhances human intelligence instead of replacing it

Home improvement companies can scale without sacrificing quality

Grosso University Contact Information

Grosso University

Phone: (608) 620-5200

Sales Training | Leadership Coaching | Call Center Optimization

Source: YouTube

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