Channel Automation deploys AI-driven workflows with a visual drag-and-drop builder to automate sales, support, and engagement across different channels — Facebook, Instagram, Messenger and SMS — and transfers complex queries to live agents instantly. Its voice AI automates customer support, streamlines appointments, and enhances user experience with advanced, human-like AI voice technology: professional, personable, and available 24/7. In their own words: "We specialize in crafting seamless and integrated experiences for your customer's marketing journey.
Our goal is to help you connect with your customers on a deeper level and create lasting relationships through personalized, meaningful interactions." The platform also connects marketing, call center, and sales teams in one place so handoffs and customer interactions stay synchronized.